Welcome to Tea Hive! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. General
These Terms and Conditions govern your use of the Tea Hive website and services.
By using our website, you accept these terms in full. If you disagree with any part, please do not use our website.
2. Orders and Payments
All orders placed are subject to product availability.
Prices and availability may change without prior notice.
Payments must be made in full at the time of purchase through accepted payment methods.
3. Refund and Cancellation Policy
Refunds and cancellations are subject to our shop policies. Contact us at support@teahivewestcovina.com for assistance.
4. Intellectual Property
All content on our website, including graphics, logos, and images, is the property of Tea Hive and is protected by copyright laws.
You may not reproduce, distribute, or use our content for commercial purposes without written permission.
5. Website Use
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others.
You may not use our website to transmit harmful, offensive, or unlawful content.
6. Third-Party Links
Our website may include links to third-party websites for your convenience. We are not responsible for the content, policies, or practices of these external sites.
7. Liability Disclaimer
Tea Hive is not liable for any damages arising from the use of our website or services, including but not limited to errors, interruptions, or delays.
8. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be posted on this page.
9. Governing Law
These Terms and Conditions are governed by the laws of the state of California. Any disputes will be resolved under these laws.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: support@teahivewestcovina.com
Phone: (626) 966-8183
Last updated: December 10, 2024
At Tea Hive, we are committed to providing you with the best possible experience. If you are not completely satisfied with your order, please review our return policy below:
1. Food and Beverage Returns
Due to the perishable nature of our products, we do not accept returns on food and beverages. However, if there is an issue with your order (e.g., incorrect item, quality concern), please contact us within 24 hours of purchase so we can resolve the issue.
2. Merchandise Returns
For non-perishable items such as Chubee stickers or merchandise, returns are accepted within 14 days of purchase under the following conditions:
The item is unused, in its original condition, and packaging.
You have proof of purchase (receipt or order confirmation).
Refunds for merchandise will be issued to the original payment method.
3. Party Trays and Large Orders
For party trays or large catering orders, cancellations must be made at least 24 hours in advance to qualify for a full refund. Orders canceled less than 24 hours before the event are non-refundable.
4. How to Request a Refund or Report an Issue
To request a refund or report an issue, please contact us at:
Email: support@teahivewestcovina.com
Phone: (626) 966-8183
Include your order number, date of purchase, and a brief description of the issue.
5. Exceptions
Refunds are not issued for:
Personal preferences or change of mind after purchase.
Orders that are not picked up or delivered due to customer error.
6. Our Commitment
Customer satisfaction is our priority. If you have any concerns, we’re here to help make it right.
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